I know so many wonderful librarians, that I have an extremely high expectation of libraries and my library experience.
I think that’s why it took me two days to write this post.
Saturday morning, I had my first really unpleasant library experience. It was actually shocking, on a number of levels.
I was browsing the children’s fiction section of my local library, when I overheard what was obviously a tour of some kind going on a few rows over.
The library staffer conducting the tour — I refuse to believe he could possibly have been a librarian, for reasons that will become obvious shortly — explained that children’s fiction was here, children’s biographies were there, and children’s non-fiction was in that area against the wall.
One of the people on the tour politely asked the staffer what fiction is. I was startled, as the voice sounded like an adult man, and listened as the library staffer answered in a hard voice, "Are you trying to give me a hard time?"
I nearly dropped my books. While I was taking a deep breath and trying to decide what to do, the questioner said no, he just wanted to make sure he understood what the library staffer was telling him.
The staffer then said, voice still hard, that fiction was everything that wasn’t non-fiction or bio.
I stepped out of my row. The group was about 6 feet away from me, and I couldn’t see the library staffer right away. There were 3 people on the tour, all adults by my guess. I would also guess that all of them were Americans by birth. They appeared to be the same race as the staffer giving the tour.
The questioner continued his polite inquiry. He asked if instead, the man could perhaps explain what non-fiction or bio was, because he really wanted to understand what was what.
I nearly jumped in, but fortunately, the library staffer seemed to finally understand the question. He answered, "Fiction is stuff that’s made up. Bio is stories about people, and non-fiction is like facts."
Everyone was satisfied with that answer, and I stepped back into my row as they continued on their tour.
There was just so much in that interaction. Did those people graduate from high school without knowing what fiction is? Heck, how did they graduate from elementary school??? On the other hand, that might explain why a group of adults, with no children visible, are getting a tour of the children’s section of the library.
Librarians are just as entitled to get frustrated as anyone else. And I suspect that the number of people who ask questions of them all day long may lead to increased frustration. BUT. Librarians are also educators. And anyone who works in a library in a job that involves contact with the people using the library is an educator. Probably not as systemically as a traditional teacher, but far more than most jobs.
So I’m curious, librarians. Do people give you a hard time, baiting you with deliberately "dumb" questions? Is it hard to stay patient when you’re explaining your community’s resources for the 500th time? Do you often feel like you’re cleaning up after a failed educational system?